Tucson Pool Cleaning Pro answers phones; it does not run a pool business. It answers, listens for a minute, and passes your call to a local company that does the actual work. Knowing exactly how that handoff goes makes the call quicker and helps you get what you need from it.
The call, step by step
- You dial (520) 372-1083. An automated assistant picks up. It answers at any hour, including nights, weekends and holidays, so there is no voicemail box to wait on.
- The assistant asks what is going on. A few short questions about the trouble and your neighborhood or town. Answer in your own words. You do not need to know the name of the broken part.
- Your call is transferred. The assistant connects you with a pool company that is locally owned, independent of the line and covers your area. Before it picks up, the company hears a quick summary of your problem, so you do not have to start over.
- If the company cannot answer right then, the assistant sends the company your name, your number, your area and the problem, and the company calls back.
- The rest is between you and the company. It asks its own questions, sets up a visit if it can help, looks at the pool, and gives you its price. Any work, and the bill for it, is between you and that company.
The line's job, and where it stops
The line does
- Answer your call 24 hours a day, every day
- Ask briefly about the pool and your area
- Transfer you to an independent local pool company, with a short summary
- Send your details on if the company is busy, so it can phone you
- Publish guides that explain pool problems and how to check a company
The line never
- Sends anyone to your home or touches your pool
- Quotes a price, books a visit or bills you
- Holds a contractor license or vouches for a company's license or insurance
- Builds pools, installs fences, does landscaping or pest control
- Gives information about public or city pools
What to have ready before you call
A minute of preparation helps the company understand the problem before anyone drives out.
- The problem in plain words. Green or cloudy water, a pump that is silent or loud, a leak at the equipment, a light that will not turn on, white crust on the tile, a water level that keeps dropping.
- Where you are. Your town or the part of Tucson you live in, such as the east side, the Catalina Foothills or Sahuarita.
- Chlorine or salt. Whether the pool uses a salt system or regular chlorine, and whether it has a heater or an automation panel.
- Error codes and noises. Any code or warning light on a pump, heater or salt control, and any humming, grinding or screeching from the pad.
- How long it has been going on. And anything that happened first, such as a monsoon storm or a power outage.
Safe checks while you wait
A few things are safe for any homeowner to look at: whether the skimmer and pump baskets are full, the reading on the filter pressure gauge, whether the timer is set correctly, and whether the water is still high enough to reach the skimmer. A tripped GFCI outlet or equipment breaker may be reset one time only. Should it trip a second time, keep it off and mention it on the call. The pool pump troubleshooting guide has more detail.
Safety first. If you smell gas near a pool heater, leave the area right away and do not touch the heater, switches or anything that could spark. Once you are safely away, call 911 and Southwest Gas at 877-860-6020. Never mix pool chemicals with each other. Keep children away from any pool that is unfenced, uncovered or too cloudy to see the bottom.
Who quotes, who does the work, who you pay
All of it is the pool company. The line has no prices, so it cannot tell you what a job will cost. Weekly care, a one-time cleanup or a repair is priced by the company, and the invoice comes from it. You are never charged by the line, and it adds nothing to the company's bill. If you want a sense of typical costs before you call, the Tucson pool service cost guide lists published national and local ranges and explains why real quotes vary.
The referral fee, plainly
The pool companies that take these calls may pay a referral fee to Tucson Pool Cleaning Pro. That is how a free line stays free. It does not change who you hire or what you pay: you are never obligated to the company, and you can always get other quotes.
How to check a company before it starts
The companies are independent, and the line does not check their licenses or insurance for you. These steps take a few minutes and protect you on any job beyond basic care.
- Ask for the ROC license number. Arizona's Registrar of Contractors licenses pool contractors. Its R-6 classification covers service and minor repairs on home pools; building pools and larger repair work fall under pool construction licenses such as B-5.
- Look it up. The ROC's online contractor lookup shows whether the license is active, its classification, complaints from the last two years and the contractor's bond. You can also call the ROC toll free at 1-877-692-9762.
- Ask for proof of liability insurance. The ROC does not require contractors to carry insurance other than workers' compensation, and its search does not show insurance, so ask the company directly.
- Get the quote in writing. It should list the work, the parts, the price and what happens if the company finds more once it starts.
Hiring a licensed residential contractor also matters if something goes wrong. The ROC's Residential Contractors' Recovery Fund can compensate homeowners harmed by a licensed residential contractor's violation, up to $30,000 per claimant, after an ROC complaint leads to discipline of the license or a court orders payment. Unlicensed work is not covered.
Your information
When the company cannot answer, the details passed along are the ones you gave the assistant (your name, your number, your neighborhood and the pool trouble), so the company can return your call. The privacy policy explains how this site and the line handle information.
About this line: Tucson Pool Cleaning Pro is a free phone line, not a pool company. It answers your call and connects you with an independent local pool service company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. The line never charges you. Read how the line works.